ec365 Privacy Policy

We collect your information in various ways — information you provide directly, information collected automatically, and information received through third parties. Details are described below:

a) Registration Information

Information you provide when opening an account:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

b) Identity Verification (KYC) Information

KYC verification may be required for large transactions and withdrawals on our platform:

• National ID (NID) number or passport details
• Photo or scanned copy of identity document
• Proof of residence (if required)

c) Financial Transaction Information

• bKash, Nagad, and Rocket account details (including transaction IDs)
• Deposit and withdrawal amounts and timestamps
• Transaction history

d) Usage Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser type and language settings
• URLs of pages visited and session duration
• Cookie and local storage data
• Gaming history, bet details, and game preferences

ec365 places the highest importance on the confidentiality of your personal information. However, information may be shared in the following limited circumstances:

a) Service Provider Partners

Necessary information may be shared with certain trusted technology partners for the operation of our services — such as payment processing, cybersecurity, and server hosting. These partners operate under strict confidentiality agreements and may use information only for specified purposes.

b) Legal Obligations

Information may be provided as part of a court order, government directive, or legal process. In such cases, we will make every effort to notify you in advance where possible.

c) Corporate Changes

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new operating entity, always in accordance with the terms of this privacy policy.

d) With Your Consent

For any purpose beyond the above, we will obtain your explicit consent before disclosing information.

ec365 follows industry-standard technologies and practices to protect your information. Our security measures include:

• SSL/TLS Encryption: All communication between you and our servers is encrypted.
• Password Hashing: Passwords are never stored as plain text.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Access Controls: Only authorised staff can access specific information.
• Regular Security Reviews: Regular security audits of our systems are conducted.
• Firewall and Intrusion Detection Systems: Active in preventing cyber attacks.

However, it is not possible to guarantee 100% security on the internet. You are therefore encouraged to stay vigilant — use strong passwords and do not share your account details with anyone.

As a registered user of ec365, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (though this may not always be possible due to legal obligations).
• Right to Restrict Processing: In certain cases, you may request that processing of your information be temporarily suspended.
• Right to Object: You may request to opt out of marketing communications.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact us directly via live chat or email. We will respond to your request within a reasonable time.

ec365 reserves the right to update or change this privacy policy at any time. In the case of significant changes, we will:

• Post a clear notice on the website;
• Attempt to notify registered users via email;
• Note the date of the change at the top of the page.

Continuing to use ec365 after a revised policy is published will be taken as your acceptance of the new policy. We therefore recommend reviewing our privacy policy regularly.